We appreciate your patience in these difficult times due to hold times being longer than normal or we may need to transfer to ensure you get the proper help you deserve. How can we get help with our vehicle payments? Now you can view exclusive price savings on our Build & Price shopping tool. Monitor and control your vehicle - start and stop it, unlock from anywhere, see the nearest gas station, check fluid and fuel levels, find a parking spot in select cities and so much more. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. Phone: (513) 381-0100. A payment extension is a service provided to our customers to assist them in resolving a temporary financial burden. Accounts may be eligible to request and process an extension online. threatening to harm employees or others), ‣Lack of adequate text (e.g., symbols, emoji’s and random letters), Reviews on the product and not the customer’s Sales or Service experience. Â. Just call 800-241-3673 for help! How do we handle that in the pandemic? Are reviews modified or monitored before being published? This may result in you owing more interest over the term of your contract than originally disclosed on your contract. For queries relating to Ford Lease: Ford Lease ALD Automotive Limited Oakwood Drive Emersons Green Bristol BS16 7LB Customer Services: 0344 600 1405. Restrictions apply. You can call Ford Credit at (800) 462-2614 toll free number, fill out a contact form on their website www.fordcredit.com, or write a letter to Ford Motor Credit Company, 1 American Road, Dearborn, Michigan, 48126, United States. Please contact Customer Service if you have a question concerning a late charge. Accounts may be eligible to request and process an extension online. Please visit Account Manager to determine if your account is eligible. If you are unable to complete an extension online or the requested terms do not meet your needs, please contact Customer Service. Customer support 1-800-521-4140 MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks, ‣No Personal Identifying information (e.g., customer phone number or email), ‣No Competitor references (e.g., another brand or dealership), ‣Dangerous behavior (e.g. Please visit Account Manager to determine if your account is eligible. How do I retrieve or change my Username or Password? Customer support (800) 392-3673. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How can we get help with our vehicle payments? Type in a search criteria to get relevant frequently asked questions. This page is for individual Ford Credit Customers. Davidson Ford of Clay - Home to All Your Ford Needs. See your Ford or Lincoln Dealer for complete details and qualifications. world-class customer service Lincoln Concierge offers 24/7 support, including roadside assistance, complimentary pickup and delivery*, and a loaner Lincoln vehicle when yours needs to be serviced. Explore Your Options at Lease-End It’s The Start of Everything Easy! At Ford Credit, we know these are uncertain times. That’s why if you experience financial hardship following the loss of employment after financing an eligible vehicle through Ford Credit, you can return it within one year of date of purchase. Here at Burdick Ford, it is our mission to be the automotive home of drivers in the Central Square, NY area. Like many of you, I’m working from home during these uncertain times. Start your buying experience online by locating a dealer and searching inventory. Fax: (513) 381-1091. Providing incredible service comes easy when you offer top-quality Ford vehicles. You can find answers to all your Ford Credit questions here. Landline and mobile phone calls to numbers beginning "03", cost the same as a call to a standard "01" or "02" landline number. Maximum coverage is $15,000 per vehicle. Our Commercial Vehicle Specialists are more than happy to answer any questions you might have. Customer Service & Technical Support. Call us. *Available on Used and CPO vehicles, financed for personal use through FordCredit at participating Ford dealers from 10/1/2020-1/4/2021. Finance subject to status. Your next payment will be applied first to any earned and unpaid interest and then to other amounts you owe. Terms. What are my options when it is time to renew my lease? Under a lease extension, you can reduce the amount due for the current month(s) being extended, and get to keep the vehicle longer (based on the number of months extended). If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to make alternate arrangements. CommerciaLease (TRAC) - A representative will be contacting you if your accounts are at lease termination. If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. Do I still pay interest on a payment extension? What are some of the SCRA benefits available to customers serving in the military? I am at the end of my lease and don’t want to or am unable to return my vehicle yet. If you’d prefer a real conversation about leasing a Commercial Vehicle, visit one of our Ford Transit Centres. If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. At lease-end, you have three great options to choose from, and Ford Credit is ready to help make the experience easy and convienent for you. How do I dispute information reported by Ford Credit to a credit bureau? Get started here. I have automatic payments. What if I get an extension but have automatic payments? Payment extensions allow you to defer a payment until a later date. Contact Ford customer service. See your Ford or Lincoln Dealer for complete details and qualifications. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. If you’ve been affected by COVID-19 and are leasing or financing through Ford Credit, we’re here to help. *Ford Personal Contract Hire is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. You get 24/7 help with towing, battery jump-start, changing a flat tire, fuel delivery or lock out assistance and more. CommerciaLease (TRAC) - A representative will be contacting you if … Excluded in NY.  Excludes Seasonal Retail Payment Plan.  Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Monday to Friday, 7 a.m. to 8 p.m. CT ford.com/promise. If you are unable to complete an extension online or the requested terms do not meet your needs, please contact Customer Service. Can I have a late charge waived? * Ford Lease is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. Red Carpet Lease. At Wayne Akers Ford, Customer Satisfaction is #1. I am at the end of my lease and don’t want to or am unable to return my vehicle yet. How do we handle that in the pandemic? If you do not receive a response within this time please call us on 03700 011 181. Variety of Terms. We are at the end of our term. Mileage. Cincinnati, Ohio 45242. Email us. What information do I need to apply for credit online? For, Commercial Line of Credit (CLOC) customers, please contact your Commercial Business Development Manager. For the hearing or speech impaired, please contact our customer support center using the Telecommunication Relay Service by dialing 711. If you write to us, please address your complaint to the Complaints Team, Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB, or contact us on 0344 600 1405 to register your complaint verbally. We are at the end of our term. Do I still pay interest on a payment extension? For commercial vehicle fleets or leasing, please visit our Commercial Financing Page. What options do I have? Find out more Top Guarantees and indemnities may be required. 11224 Cornell Park Drive. Â, Can I request to waive the late charge? Three options ranging from 16,000 to 25,000 kilometres per year. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. *Lincoln Pickup & Delivery service is valid for owners of 2017 and newer model-year Lincoln vehicles. You can also contact Ford Credit by e-mail, post or telephone. Discover Your Lease-End options: Buy or Lease a New Ford. threatening to harm employees or others), ‣Lack of adequate text (e.g., symbols, emoji’s and random letters), Reviews on the product and not the customer’s Sales or Service experience. Phone. If your vehicle is in need of any repairs, your Ford Dealer has expert techs and quality service along with Original Equipment Manufacturer (OEM) parts to … Box 6248, P.O. Payment Extensions Phone Support Are reviews modified or monitored before being published? This is an unprecedented situation, and we're doing everything we can for those impacted. A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. So long as the extension is processed at least two days before your automatic payment withdrawal date, Ford Credit will not process a payment for the monthly payment that you are extending.  Ford Credit will then resume automatic payments with your next payment due – there is no need to take any action.  Note that your next automatic payment will include any invoiced amount, so if there is an extension fee assessed, your next automatic payment will include such fee. Shop Remotely Worker working from home in front of laptop with baby in lap. New. What happens if I exceed my mileage allowance? 987418. Our business has been hurt by COVID-19. Saturday, 7 a.m. to 5 p.m. CT. Use this secure email form for Ford Credit customer service. 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